Fraud Alert
Supplier Fraud Alert - Please Read
Urbanvex has been informed about companies receiving fraudulent invoices, purchase orders, credit applications, and banking instructions. The targeted companies are asked to open a credit application for Urbanvex, place an order for equipment, or request the banking information for Urbanvex be changed to a different bank account before processing current or future invoices.
These fraudulent communications are sent from individuals impersonating Urbanvex and are sent from illegitimate email addresses and phone numbers to customers, contractors, and vendors. The fraudulent messages often include the Urbanvex logo, the name of an actual Urbanvex employee, and an accurate physical address of an Urbanvex office. The email addresses utilized by the fraudsters often resemble Urbanvex.com but are slightly different from Urbanvex’s official domain space.
These fraudulent communications are sent from individuals impersonating Urbanvex and are sent from illegitimate email addresses and phone numbers to customers, contractors, and vendors. The fraudulent messages often include the Urbanvex logo, the name of an actual Urbanvex employee, and an accurate physical address of an Urbanvex office. The email addresses utilized by the fraudsters often resemble Urbanvex.com but are slightly different from Urbanvex’s official domain space.
If you receive fraudulent invoices or purchase order communications, please contact Urbanvex at Compliance@Urbanvex.com. Please forward the email, phone number, and any other documentation you received.
Ways to identify potential fraud:
- 1
Check the email address:
The email you receive comes from an address OTHER THAN [name]@Urbanvex.com. For example: Emails from similar addresses that use "Urbanvex" somewhere in the domain.
The email you receive comes from a free email provider. The only official email address from Urbanvex is [name]@Urbanvex.com. - 2
Ask what is being requested:
- The email requests a change in bank details for "Urbanvex." Urbanvex rarely changes its bank details and would communicate any change in conformity with the contract or purchase order, not by e-mail or telephone call.
- The email includes verbiage indicating a sense of urgency and implies negative repercussions if not fulfilled.
- Verify the requestor's identity via alternate and verifiable contact information
Do NOT use the contact information from the suspicious communication, as it may be false.
Make positive contact via phone or email using the contact information for Urbanvex in your files or published on Urbanvex.com.
Make positive contact via phone or email using the contact information for Urbanvex in your files or published on Urbanvex.com.